Job Description

Scooter's Coffee Multi Unit Store Manager

Scooter's Coffee

South Phoenix, Arizona

Full-Time

Competitive compensation commensurate with experience and qualifications.

At Scooter's Coffee, we are building more than coffee shops. We are building high performing teams, strong culture, operational excellence, and places that genuinely serve people well.

We believe business can be a force for good. Our shops are meant to be places of hospitality, kindness, joy, and genuine care for people. We strive to love our neighbors well, serve our community with excellence, and create joy and positive experiences for every guest, employee, and person who walks through our doors.

We are looking for a driven, organized, and people focused Multi Unit Store Manager to oversee two Scooter's Coffee locations in South Phoenix. This role is responsible for leading both stores through strong systems, accountability, coaching, and culture development.

We are looking for an operator and leader to oversee two stores, and an Assistant Manager at each store.

Why Scooter's Coffee is the right fit for you:

• You're a people person: You'll get to know your regulars by name, remember their favorite drinks, and make each visit to Scooter's Coffee a special one.

• You thrive in a fun, fast-paced environment: No two days are the same at Scooter's! You'll stay energized, engaged, and part of a team that feels like family.

• You care about making a difference: From serving ethically-sourced coffee to creating positive experiences, you'll be part of something meaningful.

• You have a servant heart and love customer service.

• You have high energy, an outgoing personality.

• You are people oriented, social, and charismatic.

• You get your energy from being with other people.

• You have a positive and optimistic attitude with a genuine love for people.

• You are a relational, energetic, positive, growth-minded, servant leader.

• You thrive in fast-paced environments.

• You are a proactive, assertive, take-charge person who loves to think ahead.

• You are driven and competitive.

• You are humble.

• You are interested in business and have a dream of owning your own business one day.

• You want to learn about how to own and run your own business.

• You are a curious learner.

• You are disciplined and dependable.

• You have strong organizational and training skills.

• You have exceptional interpersonal skills and are an active listener.

• You are a collaborator, with a team-oriented mindset.

• You are coachable and always striving to improve.

• You are self-motivated and a self-starter with the ability to work independently.

What it means to be a leader at Scooter's:

Leaders at Scooter's Coffee don't just manage-they serve alongside their teams. You'll set the tone for every shift, coach with positivity, and ensure operational excellence while modeling our values of Integrity, Love, Courage, and Humility.

You will oversee two Assistant Store Managers (one at each location), help develop future leaders, improve systems and execution, and drive performance across labor, inventory, standards, and guest experience.

Your role includes:

• Leading by example: Be hands-on during every shift-jumping behind the bar, greeting customers, and showing the team what great service looks like.

• Coaching & development: Provide feedback, training, and encouragement to help baristas grow in skill and confidence.

• Operations management: Support store checklists, uphold speed and quality standards, assist with scheduling, payroll, and inventory.

• Decision-making: Act as manager-on-duty when the Store Manager is off shift. Handle personnel and customer situations with professionalism and sound judgment.

• Creating a positive environment: Maintain a clean, upbeat, high energy, positive, and team-oriented environment that motivates everyone to bring their best and creates high energy atmosphere for our guests.

Responsibilities:

• Lead two Scooter's Coffee locations

• Coach and develop Assistant Store Managers and team members

• Maintain strong labor management and scheduling discipline

• Manage COGS, inventory systems, ordering, waste, and food cost controls

• Uphold cleanliness, speed, quality, and operational standards

• Build strong culture, accountability, and team morale

• Hire, onboard, train, and retain great people

• Drive consistency in customer experience and hospitality

• Monitor KPIs, store performance, labor %, sales trends, and margins

• Help create systems and operational structure as we continue to grow

• Problem solve quickly and operate with urgency and ownership

Who we're looking for:

• Strong work ethic, positive attitude, high energy

• Highly relational people person

• Natural leader who can hold high standards while caring deeply about people

• Organized and detail oriented

• Comfortable managing multiple priorities and locations

• Strong communicator with follow through and accountability

• Willing to lead from the front and roll up sleeves

• Management experience in coffee, restaurant, or QSR required

If you are hungry, dependable, growth minded, and want to help build a high performing operation with strong culture, we would love to meet you!

Who we are: P410 Hospitality is an owner, developer, and operator of Scooter's Coffee locations in Arizona. We are a faith-driven, family-owned business with a purpose to love and serve our community through coffee. We are a family that loves Jesus and sees coffee as a relationship business; a business that can be a sustainable force for good in society. Culture is important, setting the tone around what it feels like for teammates to be P410 employees – through appreciation, kindness, and love. The business exists to Glorify God and provides a way to love our neighbor through kindness and service in business.

About Scooter's Coffee: Established in 1998, Scooter's Coffee stands out as one of the nation's premier drive-thru specialty coffee companies, renowned for its commitment to Amazing People delivering Amazing Drinks, Amazingly Fast. Offering sustainably sourced ingredients, Scooter's is recognized as one of the fastest-growing ethical coffee brands. Ranked No. 65 on Entrepreneur magazine's Franchise 500 and No. 16 on the fastest-growing franchises list in 2023, Scooter's pays farmers fair prices for their beans, promoting community prosperity. With customer service rooted in small-town, Midwestern values, Scooter's fosters genuine kindness and unwavering quality. Recognized as the runner-up for best coffee chain and drive-thru in the nation by USA TODAY's 10Best Readers' Choice travel award contest, Scooter's Coffee surpasses industry giants like Starbucks and Dunkin'. Anchored by core values of integrity, love, humility, and courage, Scooter's is on a strategic growth trajectory, expanding its presence nationwide while promoting family and community bonding through fast, friendly service.

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