Job Description

Job Description

Job Description

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

POSITION SUMMARY:

Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective residents and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner at all times.
• Coordinate move ins and move outs to provide for an enjoyable experience for all residents.
• Manage lease negotiations, assist with resident retention and manage the renewal process.
• Assist in providing and maintaining excellent curb appeal.
• Maintain compliance policies and procedures as set forth from HKP and the Compliance Department.
• Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.
• Assist manager with rent and delinquency collection.
• Assist manager in providing account information to the property supervisor and credit agencies.
• Assist manager with resident relations and enforce all community rules and regulations.
• Supervise all neighborhood committee activities.
• Provide outside marketing and establish rapport with local businesses and community agencies.
• Assist with office organization by filing and maintaining organized resident files.
• Other duties as assigned.

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

• High school diploma or general education degree (GED)
• No prior experience necessary
• Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.
• Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s.
• Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.
• Computer Skills – Beginner experience with MS Office.

TRAINING REQUIREMENTS:

• Annually attend fair housing, section 42 and leasing classes.
• Ongoing professional development.

PHYSICAL DEMANDS:

• Rarely must sit, use hands to finger/handle/feel, reach with hands/arms, stoop, kneel crouch, crawl, bend or lift up to 25 pounds.
• Occasionally must stand, walk, talk, hear and be exposed to outdoor weather conditions.
• Close and distance vision is required.

WORK ENVIRONMENT:

• Normally works in an environment with moderate noise.

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