Job Description

Job Description

Job Description

We are currently looking for Mobile Electronic Repair Technicians who would work remotely driving our mobile repair van as well as in house technicians.

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers?Well then come join one of the largest and most reputable smartphone repair companies in the US.

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POSITION DETAILS
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction This position will travel to customer locations and complete repairs at the customer's site. A corporate vehicle will be provided for the technician to drive to the job sites.

Remote Electronics Repair Technician Duties

- Safely travel to customer sites and arrive within the scheduled appointment window

- Inform customers of job status (en route, arrived, etc.)

– Diagnose, troubleshoot and repair devices
– Provide recommendations for problem resolution
– Explain complex technical issues to customers in a non-technical, simple to understand manner
– Provide repair and replacement estimates to customers
– Ensure that all repairs meet or exceed uBreakiFix quality standards
– Greet customers in a friendly manner and maintain a positive work environment
– Answer phone calls to the store with a professional, courteous and friendly demeanor
– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
– Keep track of all devices and inventory while safeguarding all store stock
– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
– Maintain the cleanliness and professional appearance of the van

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V

Remote Electronics Repair Technician Skills

- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED

- Valid Drivers License

- Ability to pass Driving, Drug and Background Screening

-Relevant Experience - 1 year preferred

Remote Electronics Repair Technician Preferred Qualifications

- A+ Certification
- Apple Certified Macintosh Technician (ACMT)
- Experience repairing electronics, smartphones.
- Previous experience working at retail electronics store or mobile repair tech

Remote Electronics Repair Technician Benefits

• A competitive base pay and bonuses
• Health insurance
• Supplemental Dental and Vision insurance
• Full-Time
• United States (Required)
• Incentive pay

Work Location:

• One location + on the road in Houston area

Pay Frequency:

• Bi weekly

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Schedule:

• Monday to Friday
• Weekends required

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