Customer Service Coordinator Job at Jillamy, Lansdale, PA

  • Jillamy
  • Lansdale, PA

Job Description

Description:

This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer interactions and inventory management while also exhibits the timing and veracity of rates and a working knowledge and understanding of the Transportation and Contract Packaging standard documentation, processes and compliance regulations. Must provide strong data control with timely and accurate reporting and strong attention to detail.

Responsibilities/Duties/Functions/Tasks:

  • Responsible for acting as customer service liaison with customer relations with scheduling and confirming trucks, 
  • Handle load tendering, load entry, problem issues follow up and resolution.
  • Ongoing outreach to customers and potential customers to drive additional business.
  • Provides superior service in timely, professional and responsive verbal and written correspondence with customers and leadership.
  • Ensures accurate inventory management.
  • Inputs data timely and accurately notifying Supervisor to discrepancies.
  • Responsible for Pick Tickets and Bill of Ladings (BOL).
  • Creates pick tickets based upon customer direction and BOLs as applicable.
  • Pulls inventory from 3PL.
  • Provides accurate and timely reporting and ad hoc reports as requested.
  • Ensures accurate and timely attention to detail in data control.
  • Organizes and ensures accurate up to date files and documentation.
  • Understand SOPs and properly instituting them.
  • Provides attention to detail and proactively address issues in a timely manner.
  • Provides continuous quality checks and alerts management to issues.
  • Regular attendance and punctuality are required.
  • Operates safely in all conditions.
  • Other duties and projects as assigned.
  • Follows company policies and procedures.
Requirements:

  • Minimum of 1 year warehouse, contract packaging or customer service experience required.
  • High School Diploma, GED or equivalent required.
  • Ability to lift up to 50 pounds with appropriate equipment or assistance.
  • Customer contact and prior experience preferred.
  • Strong communication and interpersonal skills required.
  • Must respond well to questions and have ability to read, interpret and comply with written information and documents. 
  • Follow safety rules, operations / procedure manuals and maintenance instructions with high comprehension 
  • Attention to detail including accurate data and numbers.
  • Ability to organize/prioritize work in order to productively and efficiently meet deadlines.
  • Professional presence with the ability to diffuse difficult situations and problem solve effective solutions.
  • Ability to work effectively independently and within a team environment.
  • Experience with standard Microsoft Office and related technology.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
  • Must be authorized to work in the United States. 

 

Benefits:

Generous competitive benefits package, including Medical, Dental, Vision, Rx plans, Short Term & Long Term Disability Insurances, 401(k) plan with Employer Match, Voluntary Term Life/AD&D, Paid Time Off, Holidays, Direct Deposit, Annual Reviews, etc.

 

For more information, please visit our website at

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please advise Jillamy, Inc. Human Resources Department

PI915b67ec0c18-38059-30422895

Job Tags

Contract work, Temporary work, Work at office, Local area

Similar Jobs

Murgado Automotive Group

Pre-Owned Sales Manager Job at Murgado Automotive Group

 ...and join our team! Summary: We are looking for Pre-owned Sales Manager who can help sales representative meet the goals and...  ...retail sale as well as wholesale activities Supervise pre-owned car sales staff; ability to take T/Os Accurately appraise all trade... 

Comfort Care Family Dental

Receptionist/Front Desk Job at Comfort Care Family Dental

 ...Looking for our Receptionist - The Face of Comfort Care Family Dental What We Offer -Competitive hourly wage -Full-time benefits include...  ...Breaks: 60-minute meal break (not counted as work hours). - Weekend Work: 2 Saturdays per month (1 Saturday per month in the... 

Amentum

Painter Job at Amentum

 ...PainterAmentum has a Painter opening at our Springfield, VA client facility. The Painter will smooth and finish surfaces and paint floors, walls, and miscellaneous surfaces using a variety of tools and materials.Must be a U.S. Citizen and possess an active Top Secret security... 

CEVA Freight, LLC - First & Final Mile (search conducted by ...

Non-CDL Local Box Truck Owner Operator-Hebron, KY Job at CEVA Freight, LLC - First & Final Mile (search conducted by ...

 ...Job Description Job Description CEVA Logistics is seekingLocal Box Truck Owner Operator inHebron, KY. Theyare looking for an Owner Operator/Independent Contractors that has a box truck interested in operating exclusively under CEVAs authority. This role involves... 

CC Communications

Digital Graphic Designer | Website Designer Job at CC Communications

 ...Digital Graphic Designer / Website Designer CC COMMUNICATIONS - Leading website design, custom...  ...assignments, maintaining daily project and time entry logs in support of overall CC...  .... Scheduling & Hours: Full-time & Part-time candidates considered / 18-40 hours...